Introduction
You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting our Platform, providing your information, or availing any product/service offered on the Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and the applicable service/product conditions, and you agree to be governed by the laws of India.
If you do not agree, please do not use or access our Platform.
This Privacy Policy describes how SS ORGANIC SPICE and its affiliates (collectively “SS ORGANIC SPICE”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website www.ssorganicspice.com (hereinafter referred to as “Platform”).
Collection of Information
We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship. This includes but is not limited to:
- Name, date of birth, address, mobile/telephone number, and email ID.
- Payment information (bank account, credit/debit card details, UPI, wallets, etc.) when making purchases.
- Any identity/address proof submitted when required.
- Behavioural data such as browsing activity, preferences, and transaction details on our Platform.
We may also collect information through cookies and similar technologies to enhance your experience. If you interact with third-party services (such as payment gateways, logistics partners, or reward programs), their privacy policies will apply.
⚠️ Important: We never ask for PIN, OTP, passwords, or sensitive banking details. If you receive such a request in our name, do not share your details and report it immediately.
Usage of Information
Your personal data is used to:
Comply with legal obligations.
Provide and improve our products and services.
Process and deliver your orders.
Resolve disputes and troubleshoot issues.
Send updates about offers, products, and services.
Prevent fraudulent or illegal activity.
Conduct research, surveys, and marketing analysis.
Sharing of Information
We may share your data with:
- Our group entities, affiliates, and service providers.
- Payment gateways, logistics partners, and third-party vendors for order fulfillment.
- Government or law enforcement agencies if required under law.
- Marketing partners for promotions (you can opt out anytime).
We do not sell or rent your personal data to third parties.
Data Retention & Deletion
You may request deletion of your account by contacting us. We may retain certain information as required by law or for fraud prevention. Some anonymized data may be retained for research and analysis.
Your Rights
You may access, correct, or update your personal data through your account or by contacting us. You may also withdraw your consent by writing to us.
Consent
By using our Platform, you consent to the collection, storage, and processing of your information in accordance with this Privacy Policy.
Refund & Return Policy
Returns
We have a 2-day return policy, which means you must request a return within 2 days of receiving your item.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- You must provide proof of purchase (receipt/order number).
👉 To start a return, contact us at ssorganics3006@gmail.com.
Items sent without prior request will not be accepted.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refund will be Credited to your original payment method within 7–10 business days.
- Processing time may vary depending on your bank/payment provider.
If more than 15 business days have passed and you haven’t received your refund, please contact us at ssorganics3006@gmail.com
📄 Shipping Policy
- Orders are processed within 2–3 business days.
- Products will be delivered within 7–10 business days across India.
- Remote or rural areas may take 12–15 business days.
- You will receive tracking details once your order has been dispatched.
If you face any issues with shipping, write to us at ssorganics3006@gmail.com
✅ This is a professional, website-ready draft tailored for www.ssorganicspice.com. You can place it under Legal / Policies section of your site without changes (unless you want to adjust return days or shipping time).
Terms and Conditions :
Welcome to SS Organic Spice. By accessing or purchasing from our website (ssorganicspice.com), you agree to the following Terms and Conditions. Please read them carefully.
- Use of Website
You agree to use this website for lawful purposes only. You may not misuse the site or engage in activities that could harm our platform or interfere with its functionality. - Product Information
We make every effort to provide accurate product descriptions, images, and pricing. However, slight variations may occur as spices are natural products. SS Organic Spice reserves the right to modify or update information without prior notice. - Orders & Payment
All orders are subject to availability and confirmation. Prices are listed in INR and may change without notice. Payment must be made through the secure options provided at checkout. - Shipping & Returns
We strive to deliver products on time; however, delays may occur due to external factors. Returns are accepted only for damaged or incorrect items reported within 3 days of delivery. - Intellectual Property
All website content, including text, images, and logos, is owned by SS Organic Spice and may not be reproduced without permission. - Governing Law
These Terms are governed by Indian law.